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Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
An item can only be returned if found faulty, damaged or incorrectly personalised by us. A personalised item cannot be returned if it is unwanted or change of mind.
1. Please email firstname.lastname@example.org to request a return or you can create a return through our returns form in your account information screen.
2. Once the item has been received back to us, we will either replace or refund, depending on stock availability and whether you require a replacement or refund.
3. Include in your package a signed letter stating the reason for your return and your order number.
Personalised items can not be returned unless a mistake has been made on our art. We do not refund the original shipping and handling that you paid on the order (if applicable). Due to hygiene reasons, earrings cannot be returned.
We can send a replacement item only if the item you received is damaged, faulty or incorrectly personalised by us.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover).
Your card will only be authorised for payment at the time of your order, full payment will only be taken once your order is ready for despatch. If we are not able to fulfil your order for any reason your card will be refunded.
Most orders are usually shipped within 48 hours Monday - Friday 8am - 5pm, this depends on the item ordered and whether any item needs to be personalised in which case, your order could take up to 5 working days to process.
Dispatched within 24 hours: Cards, Chocolate Bars and selected Mugs.
Dispatched within 1-3 Days: Engraved, Printed Items, Embroidered and Candles.
Dispatched within 3-5 Days: Ceramic and Printed Glass.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Royal Mail 24 or Royal Mail 48 will not have tracking numbers.
We offer free shipping on all orders, we will shortly be introducing a faster delivery service for an additional fee. An additional shipping charge will be required for addresses not in the UK mainland and remote areas.